Shipping Policy for HIFONA Custom-Printed Paper Lanterns:
Effective Date: 01.08.2023
Thank you for choosing HIFONA as your destination for high-quality custom-printed paper lanterns. We are committed to ensuring a seamless and satisfactory shipping experience for all our customers. Please read our shipping policy carefully to understand the process and options available.
- Shipping Methods and Timeframe: For small orders below 2500 lanterns, our primary shipping method is EMS (Express Mail Service). Upon receiving your order, we require a minimum of 30 days to create the lanterns according to your specific requirements. Once the order is complete, we will hand it over to EMS within 1-2 business days.
- Tracking Information: Once your order has been dispatched, we will provide you with a tracking number, allowing you to monitor the progress and estimated delivery date of your package.
EMS Delivery Time: The delivery time for EMS varies depending on the destination country. As an example:
- To Singapore, delivery typically takes 7 business days.
- To the USA, delivery ranges from 14 to 30 business days.
- Expedited Courier Services: If you require faster shipping, we can arrange expedited courier services through DHL, FedEx, TNT, or ARAMEX. However, please note that these services charge based on volumetric weight, which can result in higher shipping costs. If you opt for these services, you will be responsible for covering the additional shipping expenses.
Optimal Ordering Timing: To avoid unnecessary shipping costs, we recommend placing your order at least 45 days before your event date. This will allow sufficient time for production and standard shipping, reducing the need for expedited courier services and their associated expenses.
Sea or Air Freight Shipping for Larger Orders: For larger orders that exceed the EMS capacity or for bulk purchases, we suggest inquiring with us about sea or air freight shipping forwarding options. These alternatives may offer more cost-effective solutions for shipping larger quantities of lanterns.
- International Shipping and Customs Duties: For international orders, please be aware that customs duties, taxes, and fees may apply depending on the destination country's regulations. These charges are the responsibility of the customer and are not included in the product or shipping costs.
- Shipping Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or issues with delivery. We cannot be held responsible for shipping delays or non-delivery due to incorrect or incomplete addresses.
- You can check the status of your order on our website. We will also keep you informed via email regarding any significant updates on your order, such as shipment confirmation and tracking details.
- In the event that a package is returned to us due to an incorrect or incomplete address provided by the customer, or if the package remains unclaimed, we will reach out to you to determine the next steps.
- Additional shipping charges may apply for reshipping the package.
- Damaged or Lost Packages:
While we take utmost care in packaging and ensuring safe delivery, in some cases, packages may be damaged or lost during transit.
In the case of a lost package, please notify us, and we will work with the shipping carrier to resolve the matter.
Holidays and Peak Seasons:
- Please note that during holidays and peak shopping seasons, shipping carriers may experience delays. We recommend placing your orders well in advance to ensure timely delivery.
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at HIFONA. We are here to assist you in any way we can.
Thank you for choosing HIFONA for your custom-printed paper lantern needs. We look forward to providing you with a delightful shopping experience!
Galahitiyawa South, Ganemulla,
+94 71 8115862